Last Updated: [July 2025]
This Privacy Policy explains how PinnaclePulse Media LTD (“Company”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you use ModelVault3D.com (the “Website”).
By accessing or using the Website, you agree to this Privacy Policy.
1. Who We Are
PinnaclePulse Media LTD
Company Number: 15444803
Address: 167-169, Great Portland Street, 5th Floor, London, England, W1W 5PF
Email: support@modelvault3d.com
We are the Data Controller of your personal data under the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
We may collect the following categories of personal data:
- Contact Information: Name, email address
- Billing Information: Payment details (processed by third-party processors, not stored by us)
- Account Data: Username, password (encrypted), purchase history
- Technical Data: IP address, browser type, device information, usage data via cookies and analytics tools
We do not collect or store sensitive personal data (e.g., health, race, religion).
3. How We Use Your Information
We use your information to:
- Process your orders and deliver digital products
- Communicate with you regarding purchases or support inquiries
- Manage your account and purchase history
- Improve our Website’s performance and user experience
- Comply with legal obligations (e.g., tax reporting, fraud prevention)
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity: To fulfill your purchases
- Legitimate interests: To improve our services and communicate relevant updates
- Legal obligation: To comply with applicable laws (e.g., financial and tax regulations)
- Consent: For optional services like newsletters (you may withdraw consent at any time)
5. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Session management
- Website performance and analytics
- Purchase and user behavior tracking (e.g., Google Analytics)
You can manage your cookie preferences via your browser settings or our cookie banner (where applicable).
6. Sharing Your Information
We may share your personal data with:
- Payment processors (e.g., Stripe, PayPal) for secure transactions
- Email delivery services for purchase confirmations
- Analytics providers for performance tracking
- Regulatory authorities, if legally required
We do not sell or rent your personal data to third parties.
7. International Transfers
Some of our service providers may be located outside the UK/EEA. When your data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses (SCCs) or UK-specific mechanisms.
8. Data Retention
We retain personal data:
- For as long as your account is active
- For 6 years for financial and tax compliance
- For shorter periods where appropriate or upon your request (subject to legal exceptions)
9. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
To exercise your rights, contact us at support@modelvault3d.com. We will respond within 30 days.
10. Children’s Privacy
Our Website is not intended for use by children under the age of 16. We do not knowingly collect data from minors.
11. Security
We take reasonable administrative, technical, and physical security measures to protect your data, including:
- HTTPS encryption
- Encrypted password storage
- Limiting access to personal data on a need-to-know basis
12. Changes to This Privacy Policy
We may update this policy from time to time. We will notify users of significant changes by posting an updated version on this page. The date at the top indicates the latest revision.
13. Contact Us
If you have questions, concerns, or wish to make a complaint, please contact:
PinnaclePulse Media LTD
167-169, Great Portland Street, 5th Floor
London, England, W1W 5PF
Email: support@modelvault3d.com
If you are not satisfied with our response, you have the right to file a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.