Last Updated: [July 2025]
At ModelVault3D.com, operated by PinnaclePulse Media LTD (Company No. 15444803), we specialize in delivering high-quality 3D printable digital files. Because our products are delivered instantly via email or direct download, they are non-refundable once the download link or file has been accessed.
1. Digital Products – No Refunds
All products sold on ModelVault3D.com are digital downloads. As such:
- All sales are final.
- No refunds will be issued for mistakenly purchased items, change of mind, or incompatibility with your hardware or software, unless required by law.
This is in accordance with UK consumer protection regulations, which state that digital content is not eligible for cancellation once download or streaming begins, provided the consumer was informed of this in advance and acknowledged it.
2. Damaged or Corrupted Files
If you receive a file that is corrupted or does not work as described, you may be eligible for a replacement or technical support. Please contact us within 7 days of your purchase and include the following:
- Your order number
- Description of the issue
- Screenshot or video evidence (if applicable)
We will investigate the problem and provide a solution, which may include:
- Sending a corrected version of the file
- Offering an alternative product of equal value
- Issuing a refund only if the product cannot be repaired or replaced
3. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us. Upon verification, we may offer a store credit or refund for the duplicate transaction.
4. Unauthorized Transactions
If you suspect your payment method was used without your consent, please contact your payment provider immediately. We are not responsible for unauthorized purchases, but we can assist in verifying account access or purchase history if needed.
5. Contact Information
For any questions or concerns regarding refunds, please contact us at:
Email: support@modelvault3d.com
Company: PinnaclePulse Media LTD
Address: 167-169, Great Portland Street, 5th Floor, London, England, W1W 5PF
6. EU/UK Consumer Rights Notice
Under UK and EU law, consumers generally do not have a right to cancel digital content purchases once delivery has started, if they have been informed and agreed to this prior to purchase. By completing your order, you agree that:
- You are purchasing a non-refundable digital product.
- Delivery will begin immediately after purchase.
- You waive your right to withdraw once delivery has started.