Last Updated: [July 2025]
Welcome to ModelVault3D.com (“Website”), operated by PinnaclePulse Media LTD (Company No. 15444803), located at 167-169, Great Portland Street, 5th Floor, London, England, W1W 5PF (“Company,” “we,” “us,” or “our”).
By accessing or using our Website, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, please do not use our Website.
1. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use this Website. By using the Website, you confirm that you meet this requirement.
2. Nature of Products
ModelVault3D.com offers digital 3D printable objects for sale. All products are delivered in digital format (e.g., STL, OBJ) via email and/or account download after successful payment.
No physical items are shipped.
3. Ordering and Delivery
- After purchasing a digital product, you will receive an email confirmation and a download link or attached file.
- It is your responsibility to provide a valid email address.
- If you do not receive your files within 24 hours, please contact support@modelvault3d.com.
4. Payment and Pricing
- All prices are listed in [currency] and include applicable taxes unless stated otherwise.
- Payments are processed securely via third-party payment processors.
- The Company is not responsible for currency conversion fees or payment gateway charges applied by your financial institution.
5. Refund Policy
As our products are digital goods, all sales are final and non-refundable, except where required by applicable law.
If you experience issues with a file (e.g., corruption or incompatibility), contact us within 7 days of purchase at support@modelvault3d.com, and we will attempt to resolve the issue.
Read more: Refund Policy
6. Intellectual Property
All content on the Website—including but not limited to 3D models, product descriptions, graphics, logos, and trademarks—is the property of PinnaclePulse Media LTD or its licensors and is protected by intellectual property laws.
You may use purchased files for personal, non-commercial use only, unless otherwise explicitly stated. Redistribution, resale, or sharing of purchased files is strictly prohibited.
7. Account Responsibility
If you create an account on the Website:
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to notify us immediately of any unauthorized access or use of your account.
8. Prohibited Conduct
You agree not to:
- Use the Website for unlawful purposes.
- Attempt to gain unauthorized access to the Website or servers.
- Reproduce, resell, or distribute our content or digital products without permission.
9. Termination
We reserve the right to suspend or terminate your access to the Website at any time, without notice, for conduct that we believe violates these Terms or is otherwise harmful to us or other users.
10. Disclaimers and Limitation of Liability
- All products are provided “as is” without warranties of any kind.
- We do not guarantee that models will function correctly with all 3D printers or slicing software.
- To the fullest extent permitted by law, PinnaclePulse Media LTD disclaims any liability for direct, indirect, incidental, or consequential damages arising from your use of the Website or products.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts located in London, United Kingdom.
12. Changes to Terms
We may update these Terms from time to time. Continued use of the Website after changes have been posted constitutes your acceptance of the revised Terms. The date of the latest revision is shown at the top of this page.
13. Contact Us
For any questions about these Terms, please contact:
PinnaclePulse Media LTD
167-169, Great Portland Street, 5th Floor
London, England, W1W 5PF
Email: support@modelvault3d.com